Mobile App
Getting Started with Mobile App
Download and Installation
iOS Users
- Open the App Store
- Search for "ITS YOUR RACE"
- Tap "GET" to install
- Allow necessary permissions:
- Location Services
- Push Notifications
- Camera Access (optional)
Android Users
- Open Google Play Store
- Search for "ITS YOUR RACE"
- Tap "INSTALL"
- Accept required permissions
Initial Setup
Creating an Account
- Open the app
- Tap "Sign Up"
- Enter your information:
- Email address
- Password
- Name
- Date of birth
- Gender (optional)
Finding Your Event
- Tap "Find Events"
- Search options:
- By event name
- By location
- By date
- By race type
Profile Setup
Personal Information
Configure your profile with:
- Profile photo
- Emergency contacts
- Medical information
- Preferred events
- Past results
Preferences
Set your preferences for:
- Distance units (miles/kilometers)
- Pace display
- Time format
- Language
- Notification settings
Event Registration
Registering Through the App
- Find your event
- Tap "Register"
- Select:
- Race distance
- Registration type
- Add-on items
- Complete payment
Viewing Registration
Access your registration details:
- Confirmation number
- Race information
- Bib number
- Start time
- Wave assignment
Race Day Preparation
Pre-Race Checklist
- Update app to latest version
- Verify registration details
- Download offline course map
- Check device settings:
- Battery optimization
- Location services
- Push notifications
Important Settings
Enable critical features:
- GPS tracking
- Results notifications
- Emergency alerts
- Team notifications
- Photo sharing
Using Live Features
Participant Tracking
- Enable tracking
- Share tracking link
- Set up alerts
- Monitor battery usage
- Configure update frequency
Results View
Access during race:
- Live split times
- Current position
- Division standing
- Team status
- Estimated finish
Best Practices
Battery Conservation
- Close unnecessary apps
- Reduce screen brightness
- Use battery saver mode
- Carry backup power
- Monitor usage
Data Management
- Download maps in advance
- Clear old event data
- Manage photo storage
- Update when on WiFi
- Monitor data usage
Troubleshooting
Common Setup Issues
Login Problems
- Verify email address
- Reset password if needed
- Check internet connection
- Clear app cache
- Reinstall if necessary
Location Services
- Enable GPS
- Allow background location
- Check privacy settings
- Verify app permissions
Support Resources
Getting Help
Contact support through:
- In-app help center
- Email: support@itsyourrace.com
- Phone support
- Online chat
- FAQ section
Documentation
Access additional resources:
- User guides
- Video tutorials
- Knowledge base
- Community forums
- Support tickets