Email Setup

Email Types Overview

System Emails

Standard notifications for:

  • Registration confirmation
  • Payment receipts
  • Bib number assignments
  • Event reminders
  • Results notifications

Custom Emails

Create custom emails for:

  • Pre-race information
  • Course updates
  • Weather alerts
  • Schedule changes
  • Special announcements

Basic Configuration

Email Settings

  1. Navigate to "EMAIL SETTINGS"
  2. Configure basic options:
    • From name
    • Reply-to address
    • Default subject lines
    • Email footer
    • Branding elements

Template Setup

Customize email templates:

  • Header design
  • Color scheme
  • Logo placement
  • Font styles
  • Mobile responsiveness

Automated Emails

Registration Emails

Configure triggers for:

  1. Registration confirmation
  2. Payment receipt
  3. Waiver acceptance
  4. Team registration
  5. Registration changes

Results Emails

Set up notifications for:

  • Finish times
  • Split times
  • Team results
  • Awards qualification
  • Photos available

Custom Communications

Pre-Race Emails

Schedule communications for:

  • Packet pickup details
  • Course information
  • Weather updates
  • Parking instructions
  • Event schedule

Post-Race Emails

Configure follow-up messages:

  • Results links
  • Photo galleries
  • Survey requests
  • Future events
  • Special offers

Email Lists

List Management

Organize recipients by:

  • Registration type
  • Race distance
  • Team affiliation
  • VIP status
  • Special categories

Segmentation

Create targeted lists for:

  • Early registrants
  • Late registrants
  • Team captains
  • Award winners
  • Volunteers

Testing

Email Verification

Test all emails for:

  • Content accuracy
  • Link functionality
  • Image display
  • Mobile formatting
  • Spam compliance

Delivery Testing

Verify delivery to:

  • Different email clients
  • Mobile devices
  • Web mail
  • Corporate servers
  • Spam filters

Best Practices

Content Guidelines

Follow best practices for:

  • Clear subject lines
  • Concise content
  • Mobile optimization
  • Call-to-action placement
  • Image usage

Timing Strategy

Optimize send times for:

  • Registration confirmations
  • Event reminders
  • Race day information
  • Results notifications
  • Follow-up communications

Troubleshooting

Common Issues

  1. Delivery Problems

    • Check spam settings
    • Verify email addresses
    • Monitor bounce rates
    • Review sending limits
    • Update DNS records

  2. Display Issues

    • Test different clients
    • Check mobile display
    • Verify images
    • Review formatting
    • Test links

Support Resources

Technical Support

Available assistance:

  • Email support
  • Phone help
  • Online chat
  • Documentation
  • FAQ section

Documentation

Access guides for:

  • Template creation
  • List management
  • Troubleshooting
  • Best practices
  • System updates